Overview

Our client is known for providing comfort to homeowners for many years throughout Snohomish, King, Whatcom, and Skagit counties.  They make sure their satisfied customers stay warm in the winter and cool in the summer with top-notch heating and cooling solutions. They believe in honest service, quality work, and treating customers like neighbors. Award-winning service and thousands of 5-star reviews to back it up!

Currently they seek a General Manager to be the senior leader responsible for the overall performance of the business across Washington State.  In this role you will report to the SVP for the U.S. & Central Canada.  The right candidate will be well-qualified to take full accountability for strategy, operations, financial performance, and people leadership across HVAC, Plumbing, and Electrical services.  This role provides end-to-end leadership for sales, service, installation, and administration, with a strong focus on driving profitable growth, operational excellence, and an exceptional customer experience, primarily within the residential (B2C) market.

Key Responsibilities

• Strategic & Financial Leadership: Provide overall strategic direction and leadership for the business, including full P&L ownership and accountability for revenue growth and profitability.
• Develop and execute short and long-term strategic plans to increase market share and grow the customer base, particularly within the residential (B2C) market.
• Establish and manage operating plans, budgets and forecasts aligned with company objectives.
• Monitor financial and operational performance using key corporate KPIs across all functions; proactively identify risks, trends, and improvement opportunities.
• Operational Excellence & Customer Experience
• Lead safe, efficient, and high-quality delivery of HVAC, Plumbing, and Electrical services across service, installation, and sales operations.
• People Leadership & Culture: Build, lead, and develop a high-performing leadership team across operations, sales, and administration.

Qualifications & Experience

• Post-secondary education in Business, Management, or a related field; equivalent experience will be considered.
• 5–7+ years of progressive senior leadership experience, preferably as a General Manager, Operations Leader, or Sales Leader within HVAC or a related skilled-trades, service-based environment.
• Demonstrated financial acumen with proven success in P&L ownership, revenue growth, market expansion, cost control, and overall profitability.
• Strong sales acumen with a track record of driving organic growth, improving sales effectiveness, and balancing customer experience with results.
• Deep operational knowledge of field-based service and installation businesses; HVAC experience strongly preferred.

Our client offers a highly competitive base salary and bonus compensation plan along with a very attractive benefits programs including retirement plans options and insurance offerings.