Overview

Location: Austin, Texas | Full-Time | Executive Leadership Role

Job Overview

A leading residential HVAC, plumbing, and electrical services company in Austin, Texas is seeking an experienced General Manager to lead and grow a high-volume home services operation.

This established organization has built a strong reputation for delivering high-quality HVAC, plumbing, and electrical services to homeowners nationwide. The Austin location requires a strategic business leader with proven Profit & Loss (P&L) management experience and a track record of driving revenue growth in the residential services sector.

The General Manager will oversee sales, operations, customer satisfaction, and financial performance while developing leadership teams and scaling the business.

What Does the General Manager Do?

The General Manager is responsible for full operational and financial oversight of a residential home services business, including:

• Managing Profit and Loss (P&L) performance

• Leading HVAC, plumbing, and electrical service departments

• Driving revenue growth and margin improvement

• Developing sales strategy and operational efficiency

• Hiring, training, and developing department managers

• Managing customer satisfaction and service quality

• Overseeing safety compliance and industry regulations

• Leading change management and business expansion initiatives

This role requires both operational leadership and strategic planning expertise.

Key Responsibilities

The General Manager in Austin, TX will:

• Create and implement strategic growth plans aligned with company objectives

• Lead managers across sales, service, and operations

• Evaluate key performance indicators (KPIs) to drive profitability

• Optimize workforce utilization and service capacity

• Address customer escalations and protect brand reputation

• Collaborate with executive leadership on budgeting and forecasting

• Maintain compliance with HVAC, plumbing, and electrical regulations

• Guide the organization through growth and process improvements

• Foster a high-performance, team-oriented culture

Required Qualifications

• 5+ years of leadership experience managing diverse teams

• Minimum 3 years of P&L responsibility in a similar role

• Experience in residential home services (HVAC, plumbing, electrical)

• Proven success driving B2C revenue growth

• Strong background in budgeting, forecasting, and cost control

• Experience overseeing service operations and customer satisfaction

• Demonstrated ability to lead through growth and change

• Strong written and verbal communication skills

• Data-driven decision-making ability

Preferred Qualifications

• Direct experience in HVAC, plumbing, or electrical systems

• Knowledge of safety standards and regulatory compliance

• Experience with ServiceTitan (highly preferred)

• Experience with CRM software systems

Compensation & Benefits

• Competitive base salary

• Generous performance-based bonus plan

• Auto allowance

• Comprehensive medical, dental, and vision insurance

• 401(k) with company match (no vesting)

• Paid training and leadership development

• Paid time off

• Company-paid short-term disability

• Life insurance

• Flexible spending account (FSA)

• Health savings account (HSA)

• Employee discounts and gym membership benefits

Why This Austin General Manager Role Is Attractive

• Established residential services brand

• Strong existing customer base

• Executive-level autonomy with corporate support

• Clear growth trajectory

• High-impact leadership opportunity