Overview

Join a Fast-Growing Home Services Platform

Our client is a private-equity-backed residential services platform operating 12+ trusted local Plumbing, HVAC, and Electrical brands across multiple states.  Their brands share one mission: to deliver same-day, expert service rooted in trust, professionalism, and community reputation.

Currently, we seek a well-qualified Regional Plumbing Manager (RPM) to drive overall performance, profitability, operational execution, and growth of the plumbing business in the Southern Region.

This position will provide leadership to the region’s plumbing operations with a primary focus on improving KPIs, increasing gross margin, controlling labor and material costs, improving productivity, developing employees, and creating consistent operating standards across all locations.

The RPM will work closely with branch leadership, service managers, sales leadership, dispatch, installation, finance, and senior management to identify performance gaps and implement measurable changes that improve the business.

The role is expected to be hands-on and field-oriented. The manager will regularly visit branches and job sites, review performance with local leadership, identify opportunities for improvement, and help implement solutions rather than simply reporting problems. The manager will thrive in an environment that requires accountability, adaptability, creativity, ingenuity, and grit.

Success will be measured by the manager’s ability to produce sustained, measurable improvements in regional plumbing performance.

The RPM should be able to look at the business, identify where performance is below expectations, determine why, implement the necessary changes, and demonstrate through the KPIs and P&L that the changes produced results.

This is an operating leadership role—not simply a supervisory position.

ESSENTIAL JOB FUNCTIONS:

Regional Operational Leadership

Provide leadership and direction for plumbing operations throughout the Region

Establish consistent operating standards across locations

Ensure branches are executing company processes and procedures

Identify operational inconsistencies between locations and develop action plans to correct performance gaps

Partner with local managers to implement improvements and monitor progress and hold teams accountable for results and ensure company standards are consistently followed

Improve technician productivity by maximizing capacity while maintaining customer experience and profitability

Increase market penetration in partnership with sales and marketing

Develop root cause analysis procedures in order to address recurring issues and share findings across the region(s) as it pertains to customer experience and internal matters

Provide cross-functional leadership and guidance with all departments in order to ensure customer, financial, labor/talent objectives are being met

KPI Management & Accountability

The RPM will be responsible for establishing a KPI-driven operating culture. KPI metrics will be developed and distributed by the Executive Leadership Team.  The RPM will:

• Review KPIs regularly
• Identify trends and performance gaps
• Determine root causes
• Develop corrective action plans
• Assign accountability
• Track results
• Report on progress to senior leadership

 Margin Improvement

• A primary responsibility of this position is to identify and implement opportunities to improve plumbing margins.
• The manager will continuously evaluate labor as it relates to technician productivity, staffing levels and talent efficiencies
•  The manager will continuously evaluate materials as it relates to usage, pricing, best practices, stock, waste, and costing.
• The manager will continuously evaluate revenue as it relates to job pricing/financing, service wins/misses, opportunities.
• The manager is expected to find the problem, develop the solution, help implement the change, and measure the result.

Process Improvement & Change Management

• The RPM will continuously identify opportunities to improve how the business operates.
• Responsibilities include but are not limited to:
• Identify inefficient processes
• Analyze the financial impact of current processes
• Develop recommended solutions
• Work with leadership to implement changes
• Train managers and employees on new processes
• Monitor adoption, measure results and adjust when necessary

Financial Management

• The RPM will be responsible for understanding and managing the financial performance of the plumbing business.
• The RPM should understand: Revenue → COGS → Labor → Gross Profit → Operating Expenses → EBITDA
• The position will focus heavily on the areas of the P&L that are directly controlled by the plumbing organization

Reporting & Business Reviews

• Prepare and present regular regional performance reviews to executive and local stakeholders.
• Each review should identify: What happened → Why it happened → What we are changing → Who owns it → When it will be completed → What result is expected.
• The expectation is not simply to report performance, it is to improve performance

QUALIFICATIONS/ABILITIES:

• Dynamic and strong field leader with a high level of business acumen capable of developing managers and technicians while holding organization/region accountable for results
• Thrives in a fast-paced, high-urgency environment where internal and external stakeholders need help immediately, and communicates with empathy, confidence, speed, and clarity
• Results-oriented with a strong track record of achieving revenue and service level objectives
• Ability to work in a fast paced environment with multiple, competing priorities across several departments
• Sound problem-solving and decision-making abilities, particularly around prioritization tradeoffs
• Excellent written and communication skills
• Ability to manage internal resources effectively and hold teams accountable for results
• Requires schedule flexibility and the ability to work evenings, weekends, or holidays as needed to support the business

EDUCATION/EXPERIENCE REQUIREMENTS:

REQUIRED:

• High school diploma or GED required
• Minimum 5+ years of experience in residential plumbing or home services industry
• Minimum 2+ years of leadership and management experience
• Proven track record of managing plumbing service and/or installation operations
• Strong understanding of residential plumbing service, repair, replacement, and installation
• Demonstrated ability to improve operational and financial performance
• Demonstrated ability to utilize KPIs and financial information to drive operational decisions, process improvements, and organizational change
• Experience managing field technicians and service personnel
• Experience managing labor, material, productivity metrics
• Valid driver’s license with acceptable driving record

PREFERRED:

• Bachelor’s degree in Business, Operations, Management, or a related field preferred
• Experience managing multiple locations or territories
• Journeyman or Master Plumbing License or other Plumbing industry certification(s)

WORKING CONDITIONS

• Work is performed in a combination of office, branch, field, and job-site environments
• Ability to travel to other branch locations for training, meetings, or oversight, car/air travel 50%
• Regular ride-alongs within technician vehicles

Our client offers a Highly Competitive Compensation Package along with Comprehensive Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP and more!